Profile
Advanced diagnostic and auditing solutions for telcos.
Maxxian reduces telecom operational costs, improves customer service and dramatically reduces fraud and unauthorized revenue losses. Its technology, in production in more than 10 countries, works across Internet, video and telephony services, on cable, copper, fibre and fixed-wireless systems, and across multiple vendors and technologies.
Customer satisfaction increases and service costs decrease by providing accurate information to service technicians before the service starts, and post-service analysis to ensure all problems are correctly resolved. This improves installation success and reduces customer churn.
- Founded: 2003
- Staff: 10
Product: Maxxian’s CounterStryx is software located on customer premises to ensure security and confidentiality of data. By auditing and comparing data from billing CRM systems to the network, provisioning, security and switch components, it identifies unauthorized and misconfigured devices, circuit, number and device allocation errors, and fraud. The system provides daily audit-grade reporting, corrective action lists and results analysis. Information is provided at the device, customer account and system levels.
Clients: Mediacom, Cogego, Liberty Latin America, cable and wireless
Seeking: Cable and Telecom operators who need to manage complex, mixed-technology environments.
Website
maxxian.comContact
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René Juneau, Chief Technology OfficerTel: +1 416-897-6682Email: rj@maxxian.com
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